Return & Refund Policy

Transparent Refund Criteria, Timelines, & Processing Regulations • Muntajar Global Limited

Standard Refund Request Window: 48 Hours

Refund requests must be submitted within 48 hours of placing your order or package payment, provided application processing has not progressed past the document submission phase.

You May Request a Refund If:

  • You request a refund within 48 hours after placing the order (prior to commencing application processing).
  • You request a refund without completing at least 50% of the service track.
  • A duplicate payment was charged due to a gateway technical error (verified via SSLCOMMERZ or bKash audit log).
  • Service delivery is cancelled by Muntajar Global Limited due to non-availability of university pathways.

You May NOT Get a Refund If:

  • You request a refund after 48 hours of placing the order.
  • You request a refund after completing more than 50% of the course/service track (or after your university offer letter/CAS certificate is already issued).
  • You downloaded any or all of the downloadable resources/materials of the service package.
  • You purchase and request refund for multiple courses/packages over a short period of time.
  • We determine that you are attempting to abuse the refund feature by fraudulent means or submitting altered documents.

Please Note (Processing Timeline & Charges)

  1. If we approve your refund request, it typically takes 5 to 10 working days for the bank/bKash to process the transaction back to your original payment account.
  2. The payment gateway (SSLCOMMERZ / Bank) charges a nominal percentage (~1.5% - 2.5%) as payment processing fee, which will be deducted from the refunded total.

How to Submit a Refund Request

To request a refund, please email our finance team at refunds@muntajar.comwith the subject line "Refund Request - [Your Order ID]". Please include:

  • Full Name & Account Email
  • Order Reference ID & Payment Receipt
  • Detailed Reason for Refund Request

Need help with an existing order or payment status?

Contact Customer Support